We are still buzzing from last week’s night at the Printweek Awards 2024. The win marks a significant milestone for our company as we transitioned from the SME category to compete among larger enterprises, making this achievement even more remarkable as we are still a SME at heart. In addition, we are pleased to have our “world class customer service” recognised again after having won Customer Service Team of the Year – SME at Printweek in 2022.
According to the judges, “Results speak for themselves and their approach to adding value is really impressive,” a testament to the dedication and excellence demonstrated by our high-performing Customer Service team.
Our success can be attributed to several factors. Ranging from an exceptional customer retention rate of 95% and an outstanding ‘excellent’ score in over 90% of customer reviews. Moreover, our 4.8 out of 5 ratings on independent review platforms such as Google and Trustpilot reflect our consistent commitment to delivering world-class customer service.
At Eight Group, we believe that exemplary customer service is not the exception but the rule. Amidst a challenging market landscape, our customer services and sales teams have consistently gone above and beyond to support our clients, showcasing resilience and adaptability in unprecedented times.
“Winning the customer service team award is a collective achievement, encompassing our customer-facing team, our dependable supply chain, and our valued customers. Thank you to everyone who has contributed to this success.”
Lance Hill, our Managing Director
In addition to the our win, we are proud to have received high commendations in three other categories:
1. Environmental Company of the Year
We are proud to have been shortlisted for this just six months after being achieving B Corp certification. For the past 18 months, we have been working hard to achieve a level of commitment to our business, clients, the environment & community to become certified. We’ve always been committed to operating as a sustainable, carbon-neutral business. However, our B Corp Certification in 2023, has taken our business to a whole new level. This is more than just a badge of honour – it signifies our commitment to making a positive impact on every level of business.
2. Company of the Year
Being shortlisted in this fiercely competitive category came as a delightful surprise to us. However, achieving a highly commended status in our inaugural year as a Large Enterprise was entirely unexpected. Now fuelled with determination to strategise and elevate our efforts to secure a win in this category in the future.
3. Trainee of the Year – Gabriela Solarek
Gabby, a valued member of our customer service team, achieved remarkable success last year, clinching three prestigious awards:
- Young Leader Award at the IPIA Recognising Excellence Awards 2023
- Bronze Envelope for Bright Futures at the SMP Awards 2023,
- Rising Star Award from The Printing Charity 2023.
Her dedication to excellence is evident in her exceptional performance, consistently exceeding expectations from both clients and colleagues. With a growing client list, Gabby is continuously seeking innovative ways to streamline processes and drive efficiency. Her thirst for learning and boundless enthusiasm are truly commendable, shaping her as an exemplary professional within our team.
We eagerly anticipate the East Midlands Business Desk Leadership Awards this week, where we have received nominations in several noteworthy categories. With an exciting future on the horizon, we remain committed to delivering exceptional performance and service excellence.
Wish us luck as we continue our journey towards further success and recognition in the industry. Have you seen all of our awards and accreditations?
